Welcome to the Cancellation and Refunds Policy of Finky Global Private Limited. We understand that sometimes plans change, and circumstances arise that may necessitate the cancellation of a webinar registration or course subscription. Therefore, we have developed this comprehensive policy to outline the procedures and guidelines for cancellations and refunds.

Cancellation Process:

Canceling a webinar registration or course subscription with Finky Global Private Limited is simple and straightforward. If you find yourself needing to cancel your registration or subscription, please follow these steps:

(i) Contact our Support Team: Reach out to our dedicated support team at support@finky.in to initiate the cancellation process. Please include your name, contact information, and details of your registration or subscription in your email.

(ii) Confirmation: Once we receive your cancellation request, our support team will acknowledge your request and confirm the cancellation. We strive to process cancellation requests promptly to ensure a seamless experience for our customers.

(iii) Cancellation Fees: Finky Global Private Limited does not charge any cancellation fees for webinar registrations or course subscriptions. However, please note that any fees associated with third-party payment processors may still apply.

Refunds Policy:

We want our customers to feel confident when engaging with our services, which is why we offer a flexible refund policy. Please review the following guidelines regarding refunds:

(i) Refund Window: Our standard refund window extends up to 12 hours from the time of registration or subscription. Within this timeframe, you may request a refund for any reason by contacting our support team at support@finky.in.
(ii)Refund Eligibility: To be eligible for a refund, your cancellation request must be submitted within the specified refund window. Refunds requested beyond this timeframe will be assessed on a case-by-case basis.
(iii)Refund Processing: Once your refund request is received, our support team will review it promptly and process the refund accordingly. Refunds will be issued via the original payment method used for the transaction.
(iv)Refund Notification: You will receive confirmation via email once your refund has been processed. Please allow up to 5-7 business days for the refunded amount to reflect in your account, depending on the processing time of your financial institution.

Exceptions to Refunds:

While we strive to accommodate all refund requests within our specified timeframe, there may be exceptional circumstances where refunds are not applicable. These circumstances may include but are not limited to:

(i) Services rendered or accessed beyond the refund window.
(ii) Failure to comply with our terms and conditions or code of conduct.
(iii) Technical issues or disruptions beyond our control.

Our Commitment to Customer Satisfaction:

At Finky Global Private Limited, we are committed to providing our customers with exceptional service and support. If you have any questions, concerns, or feedback regarding our cancellation and refund policy, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.

Contact Us:

For assistance with cancellations, refunds, or any other inquiries, please contact our support team at support@finky.in. We are available to assist you during our regular business hours and will respond to your inquiry promptly.

Thank you for choosing Finky Global Private Limited for your webinar and course needs. We appreciate the opportunity to serve you and look forward to exceeding your expectations with our exceptional services and support.